What We Do

Rooted in front-line delivery experience, we use User Centre Design principles to create innovative programmes and services for organisations. As a result, our programmes are pragmatic, innovative, and ‘street-smart’. Our process draws in experts from all walks of life to contribute to a social or organisational solution. To us, these ‘experts’ can come from people in the community, within client’s organisation, and external stakeholders. Our aim is to design tailored solutions that tap into the assets of those involved, so this means that these solutions can sometimes be simple, complicated, or complex. We don’t apply one approach to all.

Examples of our work:

  • Strategies to facilitate joint partnership between members of Locality.
  • Mayors Fund for London Flying Start Early Childhood Evidenced-Based Literacy & Numeracy Programme.
  • Community services collaborative strategies on improving immigrants and refugees integration journey & experience.

As experts in facilitation, we are passionate about (or obsessed about) making sure that participants walk away feeling engaged, motivated, and most of all, are empowered to contribute. We do this by using a careful mix of creative and interactive activities to guide participants through a logical flow of questioning, thinking, and creating. We can facilitate meetings, workshops, and trainings of all sizes and natures. To us, process in itself is equally important as the product, but we never loose sight of the end goal.

Examples of our work:

We have facilitated annual away days for Locality, MyGen, GLA, City of Dawson Creek, UN Habitat Youth Forum, Network of Community Development Organisations.

We support clients to deliver researches and evaluations to gain a better understanding of their communities and learn from the impact of their programmes. Our methodologies are often creative and participatory in nature. Creative so that communities are better engaged to yield better insights. Participatory so that communities to also gain skills and build knowledge. As the old saying goes, knowledge is power, and with that power, communities can be called into action to achieve positive social change. With an expertise in impact evaluation and Theory of Change (link), we create an enabling learning process for clients through evaluation of their programmes. Our approach is to integrate the evaluation methodologies with project activities so that we avoid “yet another form to fill out.”

Examples of our work:

  • Mayday Inspire - evaluation on an innovative coaching programme for people who are homeless in Oxford.
  • Advice in the Community Evaluation — evaluating the wellbeing of advice clients (and early action outcomes)
  • Coventry Law Centre Family Advice project — an innovative asset based advice support service
  • Arts at the Old Fire Hall — developing the centre’s Theory of Change
  • Collaborative Service Development to Better Support the Integration of Immigrants and Refugees in Vancouver — research and collaborative development process